Returns & Exchanges
At KITSCH, we want you to be completely satisfied with your beauty staples, which is why we offer a 90-day window for returns and exchanges on most items. Whether it's a satin pillowcase or a hair accessory, we are committed to ensuring your self-care routine is nothing short of perfect.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid shipping label will be generated for you to download and print at home.
Package Your Items
Securely place your items in their original packaging and attach the prepaid label to the outside of the box or mailer.
Ship and Refund
Drop your package off at any authorized carrier location; once received and inspected, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing